An information request form gives site visitors the ability to ask basic questions without having to call the practice. Requests are sent to your email address so that you can reply when it is convenient for you.

Information is power and patients will really appreciate having the ability to write-in their questions or concerns. Your onPoint Web site allows you to interact with your patients outside of space and time. As the pressure of instant response is alleviated, meaningful responses can be delivered to the patients - resulting in improved patient loyalty and referrals. This works two ways. Just as you are free to respond at convenient times, patients are free to read and digest that response on their schedule as well (namely, when they are feeling up to it).

Studies are indicating that patients are more apt to "vocalize" how they are really feeling through the electronic wall of email. Practice physicians will obtain information from their patients that they might not otherwise receive from personal visits.